Disconnect a provider or delete the account.
Use self-service controls where possible. Support can help when the account cannot be accessed.
1. Self-service deletion
Sign in, open Settings and choose Delete my account and data. Type the confirmation word shown. This permanently removes the login and product records covered by the deletion function.
2. Disconnecting without deleting
You can disconnect a Tradovate login without deleting the FRA Prop HQ account. Disconnecting removes the connection and linked synced accounts according to the product workflow. Hidden or archived accounts can be restored from Settings.
3. Support request
If self-service deletion fails, email support@fraprophq.com from the account email. We may ask for reasonable verification before acting.
4. What deletion covers
Deletion is intended to cover profile and preference data, prop accounts, connections, completed trades, reviews, notes, strategies, rules, payouts, affiliate attribution and related product logs tied to the user, subject to technical backups and records that must be retained.
5. Records that may remain
Stripe and Fraheat Ltd may retain limited billing, tax, fraud-prevention, dispute or legal records where required. Security logs and backups may remain for a limited period before routine deletion or overwrite.
6. Before deleting
Export anything you need first. Deletion is permanent and support may not be able to restore the account.
Futures and forex trading involve substantial risk and are not suitable for every person. FRA Prop HQ is a journalling and analytics service, not a broker or investment adviser. It does not place trades or guarantee outcomes. Past or hypothetical performance is not a reliable indicator of future results.