Clear rules for using FRA Prop HQ.

1. The service

These terms govern use of FRA Prop HQ, a prop-trading journalling, analytics, account-monitoring and membership service operated by Fraheat Ltd (company number SC812220), trading as FRA Prop HQ. The registered office is 31 Swift Brae, Livingston, Scotland, EH54 6GY.

FRA Prop HQ may provide account views, read-only Tradovate syncing, trade grouping, journalling, rule and payout tools, reports, Coach features, membership management and related support. Features can vary by plan and provider availability.

2. Eligibility and account security

You must be at least 18 and legally able to enter a contract. Provide accurate account information, keep login details secure and tell us promptly if you suspect unauthorised access. You are responsible for activity carried out through your account unless the law says otherwise.

3. Not a broker or adviser

FRA Prop HQ is not a broker, futures commission merchant, prop firm, investment adviser or signal service. It cannot place, modify or cancel orders. Information, rules, payout estimates and Coach responses are organisational tools, not financial, legal, tax or investment advice. Verify prop-firm rules and payout eligibility with the relevant firm before acting.

4. Free and paid membership

Free membership currently includes up to 2 active accounts, 1 Tradovate login, manual sync and 30 days of history. Entry, Plus and Pro are monthly paid memberships with the capacity and features shown at checkout. We may change future plan features or prices, but changes do not alter a paid period already purchased unless required by law.

Paid membership begins when Stripe confirms payment and renews monthly until cancelled. Taxes may be added where required. Stripe processes card information; FRA Prop HQ does not store full card details.

5. Cancellation and refunds

You can cancel through Membership → Manage billing. Cancellation is normally scheduled for the end of the current paid period, so paid access continues until the date shown in Stripe. The account then returns to Free and extra accounts are paused rather than deleted.

Refunds and statutory cancellation rights are explained in the Cancellation and Refund Policy. Nothing in these terms removes rights that cannot legally be excluded.

6. Provider connections and data

Provider access is read-only and subject to provider systems, permissions and limits. Trading passwords are entered with the provider and are not stored by FRA Prop HQ. Provider tokens are stored server-side in encrypted form. You can disconnect a provider, hide or archive accounts, and request deletion.

You retain rights in content you add, such as notes and screenshots. You grant Fraheat Ltd the limited permission needed to host, process, back up and display that content to operate the service. The Privacy Policy explains personal-data processing.

7. Accuracy and availability

We work to keep synced balances, completed trades, rule profiles and calculations useful, but provider delays, incomplete records, mapping differences or software faults can occur. Do not rely on FRA Prop HQ as the sole record for trading, compliance, taxes or payout decisions. Keep relevant provider and financial records.

8. Acceptable use

Do not attempt to access another user’s data, bypass plan limits, interfere with security, scrape the service at harmful scale, reverse engineer restricted components, upload unlawful material, misuse referral codes, or use FRA Prop HQ to place or facilitate unauthorised trades. We may restrict or suspend access where reasonably necessary to protect users, the service or legal compliance.

9. Affiliate programme

Approved influencers and partners are governed by the separate Affiliate Terms. A referral code normally records attribution and does not reduce the customer price.

10. Intellectual property

Fraheat Ltd owns or licenses the FRA Prop HQ product, branding, software, design and documentation. No ownership is transferred by membership. Third-party marks belong to their owners.

11. Liability

Nothing excludes liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation. Subject to mandatory consumer rights, Fraheat Ltd is not responsible for trading losses, missed payouts, prop-firm action, provider outages, indirect loss or decisions made using estimates or generated analysis. Where the law permits a financial cap, aggregate liability connected with paid membership will not exceed the amount paid for the service during the 12 months before the event giving rise to the claim.

12. Ending access

You may stop using the service and delete your account. We may suspend or terminate access for serious or repeated breach, fraud, unlawful use, security risk or non-payment. Where practical, we will give notice and a reasonable opportunity to correct the issue.

13. Changes and governing law

We may update these terms to reflect product, legal or operational changes. Material changes will be dated and communicated where appropriate. These terms are governed by Scots law. Consumers retain any mandatory rights to bring claims in another competent court.

14. Contact

Questions can be sent to support@fraprophq.com.