Give us enough detail to fix it.
Send the exact error, action and time. Keep passwords, tokens and payment details out of the message.
Contact support
Email support@fraprophq.com from the address linked to your account. A clear subject and exact error message make diagnosis faster.
Include these details
- The page or workspace you were using.
- The exact time and timezone.
- The button or action immediately before the problem.
- The complete visible error message.
- A screenshot with private information hidden where possible.
- For sync issues, the connection label and affected account name.
Never send secrets
Do not email passwords, access tokens, API keys, full card numbers, card security codes or recovery codes. Support does not need them.
Common routes
Billing help · Tradovate sync · Account access · Website issue
Data and billing requests
Use Data Deletion for deletion requests and Cancellation and Refunds for billing policy.
Futures and forex trading involve substantial risk and are not suitable for every person. FRA Prop HQ is a journalling and analytics service, not a broker or investment adviser. It does not place trades or guarantee outcomes. Past or hypothetical performance is not a reliable indicator of future results.